Help & Contact

At Velvita London, we are dedicated to providing you with the best possible shopping experience. Whether you have a question, need assistance, or want to share feedback, we’re here to help.

Frequently Asked Questions (FAQ)

Before reaching out, you may find your answer in our FAQ section. We’ve compiled a list of common questions about ordering, shipping, returns, and more to help you quickly find what you need.

Contact Us

If you need further assistance, our friendly customer service team is ready to help.

Email:
For general inquiries, please email us at support@velvitalondon.com.

Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Saturday & Sunday: Closed

Alternatively, we can direct you to our Contact Page, where you can instantly reach out to us. Simply fill out the contact form, and our team will get back to you as soon as possible.

Order Tracking

Want to know the status of your order? Use our Track My Order feature for real-time updates. Simply enter your order number and email address to check the latest status of your shipment.

Returns and Exchanges

If you’re not completely satisfied with your purchase, we’re here to make the return process as easy as possible. Visit our Returns Policy page for detailed instructions or email us directly at info@velvitalondon.com for assistance.

Social Media

Connect with us on social media for the latest updates, styling tips, and promotions. You can also send us a direct message for support, and we’ll respond as soon as possible.

Instagram: @velvitalondon

Tips for Quick Assistance

Include your order number and detailed information in your inquiry to help us resolve your issue faster.
Be sure to check your spam/junk folder for replies from our team.

We look forward to assisting you! Thank you for choosing Velvita London.