Privacy Policy

At Velvita London, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, shop with us, or interact with our services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with a seamless shopping experience. This may include:

Personal details: Name, email address, phone number, and shipping address.
Payment information: Billing details, card information (processed securely), and transaction history.
Account information: Login credentials, preferences, and order history.
Device and usage data: IP address, browser type, and browsing behavior on our website.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders, including shipping and returns.
To provide customer service and respond to your inquiries.
To send promotional emails, newsletters, and updates (only with your consent).
To analyze website usage and improve our services.
To detect and prevent fraud or unauthorized activity.

3. Sharing Your Information

Velvita London respects your privacy and will never sell your personal information. However, we may share your information with trusted third parties, such as:

Service providers: Payment processors, shipping companies, and marketing platforms to fulfill orders and deliver services.
Legal obligations: Government authorities or law enforcement when required by law.
Business transfers: In the event of a merger or sale of assets, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These help us:

Remember your preferences and account details.
Analyze site performance and visitor behavior.
Deliver personalized advertisements.

You can manage or disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

5. Your Rights

As a valued customer, you have the following rights regarding your personal information:

Access and correction: You can request access to or correction of your personal data.
Data deletion: You can request that we delete your personal information, subject to legal obligations.
Opt-out: You can unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at privacy@velvitalondon.com.

6. Data Security

We take data security seriously and use industry-standard measures to protect your personal information. While we strive to safeguard your data, no system is 100% secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

8. Changes to This Privacy Policy

Velvita London reserves the right to update this Privacy Policy at any time. We will notify you of significant changes by posting an updated version on our website with the revised date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@velvitalondon.com

Thank you for trusting Velvita London with your personal information. We value your privacy and are committed to protecting it.