Shipping
We strive to make your shopping experience as seamless as possible. Below are the details of our shipping policy:
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Shipping Costs:
- Free shipping for orders over £50.
- For orders under £50, a flat rate of £4.95 applies.
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Processing and Delivery Times:
- Orders are processed within 1–2 business days.
- Delivery typically takes between 2–14 business days, depending on your location within the United Kingdom.
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Shipping Area:
- At this time, we only ship within the United Kingdom.
Returns
We want you to love your purchase. If you are not completely satisfied, we offer a 14-day return policy.
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Return Conditions:
- Items must be returned in their original condition, unworn, and with all tags attached.
- Sale items cannot be returned unless they are defective.
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How to Return an Item:
- Contact us at info@velvitalondon.com to initiate your return.
- Securely package the item and include your order confirmation or receipt.
- Send the package to the address provided by our customer service team.
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Refunds:
- Refunds are processed within 7–10 business days after we receive the returned item.
- Original shipping fees are non-refundable unless the return is due to an error on our part.
For any further questions, please contact us at info@velvitalondon.com